r77u Privacy Policy

1 Types of Information Collected

r77u may collect the following types of information when you use our Services:

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account, complete a deposit or withdrawal, or contact our support team. This includes:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (copy of national ID or passport)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Any information or messages submitted through the support chat

1.2 Information Collected Automatically

Some information may be collected automatically from your device and browsing activity, such as:

• IP address and device type
• Browser type and operating system version
• Pages visited and session duration
• Referral source and click history
• Information obtained through cookies and similar tracking technologies

2 Purpose of Data Collection

r77u uses your personal information for the following legitimate purposes:

• Account Management: To create, manage, and verify your account.
• Transaction Processing: To securely complete deposits and withdrawals.
• Identity Verification: To complete the KYC (Know Your Customer) process in order to meet regulatory requirements and prevent fraud and money laundering.
• Customer Support: To respond to your questions, complaints, and requests.
• Security & Fraud Prevention: To monitor unusual activity and ensure the security of the platform.
• Service Improvement: To analyze user experience and improve the quality of the platform's services.
• Legal Obligations: To meet applicable legal and regulatory requirements.
• Responsible Gaming: To monitor account activity and enforce responsible gaming policies.

3 Cookie Policy

The r77u platform uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

3.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions and ensure secure transactions. These cookies cannot be disabled.

3.2 Analytical Cookies

These cookies are used to understand user behavior on the platform and improve the quality of our services. They can be managed through your browser settings.

3.3 Preference Cookies

These cookies are used to remember your language preferences and other personalized settings, providing a better experience on future visits.

You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Data Sharing and Disclosure Policy

r77u may share your personal information with third parties in limited circumstances. These circumstances are described in detail below:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners may only use your information for the purpose of providing their specific services and are bound by confidentiality agreements.

4.2 Legal Obligations

r77u may be required to disclose your information to relevant authorities if necessary to comply with a court order, a lawful request from law enforcement, or applicable legal regulations.

4.3 Corporate Changes

Your information may be transferred in the event of a company merger, acquisition, or asset sale. You will be notified in advance in such situations.

4.4 With Your Consent

Outside of the circumstances described above, r77u does not share your information with any third party without your explicit consent.

5 Data Security Measures

r77u applies industry-standard technical and administrative measures to keep your personal information secure. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured through SSL encryption.
• Encrypted Databases: Sensitive information is stored in encrypted form.
• Access Controls: Only authorized personnel can access your information for specific, necessary purposes.
• Regular Security Audits: System security is regularly assessed and tested.
• Two-Factor Authentication: An additional layer of security for account access.
• Firewalls & Intrusion Detection: Advanced technology used to prevent unauthorized access to the system.

6 Data Retention Period

r77u retains your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal or regulatory obligations.

• Active Accounts: All information is retained for the duration that the account remains active.
• After Account Closure: Transaction and account-related information is retained for a set period as required by law.
• Fraud-Related Information: May be retained for a longer period to prevent future risks.

Once the retention period ends, information is securely deleted or converted into a form that can no longer be used to identify you.

7 Your Rights

r77u respects your rights regarding your data. You have the following rights:

7.1 Right to Access

You may request to know what information we hold about you.

7.2 Right to Rectification

You may request that any incorrect or incomplete information in your account be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted, subject to applicable legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

7.5 Right to Withdraw Consent

Where your information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. After verifying your request, we will respond within the applicable legal timeframe.

8 Protection of Minors' Information

r77u strictly does not provide services to persons under the age of 21. Our platform is intended solely for those aged 21 and above. We never knowingly collect personal information from minors.

If we become aware that information has been collected from a minor, we will promptly delete that information and close the associated account. If a parent or guardian believes their child has registered on our platform, please notify our support team immediately.

9 Third-Party Links and Services

The r77u platform may at times have connections to third-party service providers, such as payment gateways and game software providers. These third parties have their own privacy policies, for which r77u is not responsible.

When you make a transaction with a payment provider, your information may be processed directly within that provider's system. In such cases, the relevant provider's privacy policy will apply.

10 International Data Transfers

r77u's servers or processing facilities may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, regardless of where processing takes place, we ensure that the protection standards described in this Policy are maintained.

For international transfers, we put appropriate contractual safeguards in place and comply with applicable data protection laws.

11 Policy Changes and Updates

r77u may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email or post a notice on the platform.

Continued use of the platform after an updated Policy is published will be considered acceptance of the new Policy. We recommend that you check this page regularly and stay informed about any changes.

The "Last updated" date at the top of the page always reflects the date of the most recent revision.

12 Contact and Complaints

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact the r77u support team:

• Live Chat: Directly on the platform — 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in both Bengali and English

We will do our best to respond as quickly as possible after receiving your request. For data rights requests, we may need to verify your identity.